1. About us

Secure Driveways is operated by:

Pro Supply Group LTD

Company number: 15818932

Registered address: 67 Europa Business Park, Stockport, SK3 0XA

Our contact details are:

Email: hello@securedriveways.com 

Telephone: 07935095773 

Correspondence and returns address: 67 Europa Business Park, Stockport, SK3 0XA

References in these terms to “Secure Driveways”, “we”, “us” or “our” mean SecureDriveways (Pro Supply Group LTD)

References to “you” or “the customer” mean the person purchasing products or installation services from us.

2. Our services

We supply driveway-security products, including telescopic and retractable bollards.

Depending on the option selected, we may provide:

• Products on a supply-only basis;
• Products together with installation;
• A property survey or installation assessment;
• Advice regarding suitable products and installation locations.

3. Installation partners

We work with trusted and experienced installation partners to complete installations on our behalf.

Where an installation partner attends your property, your contract remains with Secure Driveways unless we expressly tell you otherwise in writing.

We remain responsible for ensuring that the products and installation services included in your contract are provided with reasonable care and skill.

4. Quotations and surveys

Any quotation supplied before a property survey is based on the information, measurements, photographs and other details available at that time.

A quotation may be changed following a survey or site assessment if:

• The information originally supplied was incomplete or inaccurate;
• Unexpected ground conditions are discovered;
• Additional materials or labour are required;
• Underground utilities affect the proposed installation;
• Access to the installation area is restricted;
• The customer requests changes to the products or installation;
• Additional remedial or preparation work is required.

5. Placing an order

You can place an order through our website or by accepting a written quotation.

Your order is an offer to purchase the products and services shown in the order or quotation.

A contract is formed when we:

• Accept your order in writing;
• Issue an order confirmation or invoice; or
• Accept payment of your reservation fee or deposit.

6. Prices

The price payable will be the price shown in your accepted quotation, order confirmation or invoice.

Unless stated otherwise, the price includes the products, standard installation materials and the installation work specifically described in your quotation.

Additional work may be chargeable. Examples include:

• Removal of unusually deep or reinforced concrete;
• Unexpected ground obstructions;
• Utility-related changes;
• Drainage alterations;
• Additional excavation;
• Specialist equipment;
• Making good areas outside the agreed installation area;
• Changes requested after the order has been accepted.

7. Payment for installation orders

Unless otherwise agreed in writing, installation orders will be paid as follows:

A £50 reservation payment when booking;

A further payment bringing the total paid to 50% of the order value following confirmation of the installation and before products are ordered or an installation date is secured;

The remaining balance immediately following completion of the installation.

The £50 reservation payment forms part of the total price and is not an additional fee.

We may postpone an installation or withhold products where a payment has not been made by its due date.

Ownership of the products will not pass to you until we have received full payment. This does not affect your statutory consumer rights.

8. Supply-only orders

For supply-only orders, the full price will normally be payable when the order is placed unless we agree otherwise in writing.

Delivery dates are estimates unless we expressly confirm that a date is guaranteed.

You are responsible for ensuring that:

• The products ordered are suitable for their intended purpose;
• Measurements and specifications supplied to us are accurate;
• Installation is completed safely and correctly;
• Any installer you appoint is suitably experienced and insured.

9. Installation dates

Any installation date we provide is an estimate unless confirmed as a fixed date in writing.

We may need to rearrange an installation because of:

• Unsafe weather conditions;
• Product or material delays;
• Illness or installer unavailability;
• Vehicle or equipment failure;
• Problems affecting access to the property;
• Unexpected ground conditions;
• Underground services or utilities;
• Events outside our reasonable control.

10. Your responsibilities

You must:

• Provide accurate information about the property and proposed installation area;
• Tell us about any known pipes, cables, drains, utilities or other underground services;
• Tell us about any restrictions, shared access, leases, covenants or permissions affecting the property;
• Ensure that you have authority to approve the installation;
• Obtain any necessary landlord, freeholder, management-company or third-party permission;
• Provide safe and reasonable access to the property;
• Keep vehicles, possessions, children and pets away from the working area;
• Ensure that an adult is available when reasonably required;
• Follow any care and operating instructions we provide.

11. Underground utilities

We take reasonable precautions when assessing the proposed installation area, which may include using appropriate utility-detection equipment.

Utility-detection equipment cannot guarantee that every underground service or obstruction will be identified.

You must disclose any information you have about underground pipes, cables, drains or other services before work begins.

If an unexpected utility or obstruction is discovered, we may:

• Move the proposed installation position;
• Pause the work;
• Recommend further investigation;
• Require approval from a utility provider or specialist;
• Provide a revised quotation for additional work;
• Cancel the installation if it cannot be completed safely.

12. Ground conditions and making good

Installation normally involves cutting or lifting part of the existing surface, excavating the ground and securing the product using concrete or another appropriate foundation.

We will use reasonable care when working around block paving, tarmac, concrete and other surfaces.

Some variation in colour, texture or appearance may remain after installation. New concrete, mortar, blocks or replacement materials may not exactly match an existing weathered surface.

Unless expressly included in your quotation, we are not responsible for:

• Pre-existing cracks or surface damage;
• Loose, damaged or poorly installed paving;
• Hidden defects beneath the surface;
• Settlement caused by pre-existing ground conditions;
• Landscaping or decorative restoration outside the immediate working area.

13. Product appearance and specifications

Product photographs are provided for illustration.

Colours and finishes may vary slightly because of manufacturing batches, screen settings, lighting and natural weathering.

We may make minor changes to a product where required to comply with safety or legal requirements, or where the change does not materially affect its appearance or performance.

Any measurements provided are approximate unless stated otherwise.

14. Completion of installation

We will treat the installation as completed when:

• The agreed products have been installed;
• The products have been tested where appropriate;
• The installation area has been left reasonably tidy; and
• Any remaining minor work does not prevent normal use of the products.

15. Product and installation warranty

We provide a one-year product and installation warranty beginning on the date the installation is completed.

Subject to inspection, the warranty covers faults caused by:

• Defective products or components;
• Defective installation work;
• Failure of the installation arising from work we supplied.

Warranty exclusions

The warranty does not cover:

• Accidental damage;
• Misuse, neglect or failure to follow instructions;
• Vehicle impact or attempted theft;
• Vandalism;
• Damage caused by severe weather, flooding or ground movement;
• Normal wear and tear;
• Cosmetic deterioration or surface weathering;
• Lost or damaged keys;
• Damage caused by unauthorised repairs, alterations or removal;
• Problems caused by work completed by another contractor;
• Failure to carry out reasonable maintenance;
• Pre-existing defects in the driveway or surrounding surface.

16. Maintenance

You are responsible for carrying out reasonable maintenance after installation.

This may include:

• Keeping the bollard and surrounding housing clear of stones, dirt, leaves and standing water;
• Operating the bollard regularly;
• Following lubrication and cleaning instructions;
• Protecting keys and locking mechanisms;
• Reporting faults before further damage occurs.

17. Cancellation rights

If you enter into the contract online, by telephone or away from our business premises, you may have a legal right to cancel within 14 days.

Your cancellation rights depend on whether your order is for goods, services or a combination of both.

To cancel, you must send us a clear statement confirming that you wish to cancel the contract. You may do this by email or another contact method shown on our website.

If you ask us to begin survey, preparation, ordering or installation services during the cancellation period, you expressly request early performance of the service.

If you subsequently cancel after requested work has begun, we may deduct a reasonable amount for work already completed, where permitted by law.

Your right to cancel may not apply to products that are:

• Made to your specifications;
• Personalised;
• Specially manufactured for your property; or
• Irreversibly incorporated into the property.

18. Cancellation after the statutory cancellation period

If you cancel after any applicable statutory cancellation period has expired, we may retain or deduct reasonable costs that we have already incurred.

These costs may include:

• Survey or administration work already completed;
• Products ordered specifically for your installation;
• Supplier cancellation or restocking charges;
• Delivery costs;
• Labour or installation time reserved;
• Work already carried out.

19. Rearranging an installation

If you need to rearrange an installation, you should give us as much notice as possible.

We may charge reasonable costs where:

• Insufficient notice is given;
• An installer has already travelled to the property;
• Specialist equipment has been hired;
• The property cannot be accessed;
• The installation area has not been cleared;
• Nobody is available when attendance has been agreed.

20. Faulty products or services

We are legally required to supply products that are as described, fit for their intended purpose and of satisfactory quality.

Installation services must be provided with reasonable care and skill.

If you believe a product or installation is faulty, contact us promptly with:

• Your name and order details;
• A description of the problem;
• Photographs or videos where reasonably possible;
• The date the fault was first noticed.

21. Our responsibility for loss or damage

We are responsible for loss or damage that is a foreseeable result of our breach of contract or failure to use reasonable care and skill.

We do not exclude or limit liability where doing so would be unlawful, including liability for:

• Death or personal injury caused by negligence;
• Fraud or fraudulent misrepresentation;
• Breach of your statutory consumer rights;
• Defective products where liability cannot legally be excluded.

22. Events outside our control

We are not responsible for delay or failure caused by an event outside our reasonable control.

This may include extreme weather, flooding, fire, transport disruption, supplier failure, shortages, strikes, utility restrictions, government action or other exceptional circumstances.

We will contact you as soon as reasonably possible and take reasonable steps to minimise the effect of the event.

23. Complaints

If you are unhappy with a product or service, please contact us using the contact information on our website.

Please provide your order number and a clear description of the issue.

We aim to acknowledge complaints promptly and will investigate the matter fairly. We may ask for photographs, further information or access to inspect the installation.

24. Personal information

We use personal information in accordance with our Privacy Policy.

We may share relevant information with our trusted installation partners, suppliers, payment providers and delivery providers where necessary to fulfil your order.

25. Website information

We take reasonable care to ensure that information on our website is accurate.

Website content, availability, prices and specifications may be updated without notice.

Nothing on the website constitutes a guarantee that a particular product or installation option will be suitable for every property. Suitability may depend on a property survey or further assessment.

26. Transfer of the contract

We may transfer our rights and obligations under the contract to another organisation. If this happens, we will ensure that the transfer does not affect your rights under the contract.

You may only transfer your rights or obligations under the contract with our written agreement.

27. Third-party rights

The contract is between you and us.

No other person has the right to enforce its terms, except where the law expressly provides otherwise.

28. If part of these terms is invalid

If any part of these terms is found to be unlawful or unenforceable, the remaining sections will continue to apply.

29. Changes to these terms

We may update these Terms and Conditions from time to time.

The terms applying to your order will normally be the version in force when your order was accepted, unless a change is required by law or agreed with you.

30. Governing law

These Terms and Conditions are governed by the laws of England and Wales.

If you live in England or Wales, legal proceedings may be brought in the courts of England and Wales.

If you live in Scotland or Northern Ireland, you may also be entitled to bring proceedings in your local courts.

31. Contacting us

If you have any questions, cancellation requests, complaints or warranty claims, contact us using the details published on securedriveways.com.

Secure Driveways

Operated by Pro Supply Group LTD

Company number: 15818932

Registered address: 67 Europa Business Park, Stockport, SK3 0XA

Email: Hello@securedriveways.com

Telephone: 07935095773